Partial outage affecting the web interface and the signups

Incident Report for Tresorit

Resolved

This incident has been resolved.
Posted Oct 09, 2025 - 16:15 UTC

Update

Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.
Posted Oct 09, 2025 - 15:00 UTC

Update

We have fixed the web interface issue, it should be operational now.
Posted Oct 09, 2025 - 11:37 UTC

Identified

We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.
Posted Oct 09, 2025 - 11:34 UTC
This incident affected: Web client and Website & payments.